Frequently Asked Questions



How do I order my travel money?

Ordering your travel money couldn’t be easier, just call 01455 897 874 and speak to one of our in-house currency experts.

Once you’ve confirmed which currency you want and what amount you’re transferring they’ll secure you the best possible exchange rate and arrange for the funds to reach you by the next working day.



Does my travel money get delivered?

Your travel money gets delivered to your UK residence, and if you order by 15:00 GMT we’ll get it to you for the next working day.

Orders of over £700 are even covered by free delivery insurance.



How much commission do you charge?

We don’t charge a penny in commission, and because we make transfers at the best possible exchange rate we help you get the most for your money.



How do I find the latest exchange rates?

You can access live exchange rates at the TorFX website or you can call 01455 897 874 and talk to a currency expert for a competitive exchange rate quote.



What happens if I'm out when my money is delivered?

If you’re out when your currency is delivered your order will be taken to your nearest Royal Mail sorting office for you to pick up at anytime convenient.



How do you offer such a competitive exchange rate?

As well as keeping track of market movements and currency trends, we actively monitor the exchange rates secured by our rivals so that we can offer you the most competitive price.



What currencies can I order?

We offer competitive exchange rates and commission free holiday money on over fifty currencies, from major currencies like the Pound, Euro and Australian Dollar to the Hong Kong Dollar, Norwegian Krone and Turkish Lira.

If you have a currency query just call 01455 897 874.



Who are TorFX?

TorFX is one of the UK’s leading providers of reliable foreign exchange services. With offices in the UK and Australia, a reputation for first class customer care and a range of individually tailored services

TorFX makes currency transfers simple and cost effective. As TorFX is authorised by the FCA transactions are carried out swiftly and securely at the best possible exchange rate.



Is my money insured for delivery?

Holiday money orders of over £700 are insured for next day UK delivery.